Child Safety Standards

1. Adults-only service

1.1 Minimum age

Only people aged 18 and over may use an account. Parental permission does not waive this requirement. The app requires an age declaration with acceptance of the community terms; this should not be understood as verification of every user’s identity.

1.2 Underage accounts

If you believe an account belongs to a minor, use an in-app report or email destek@storymahzeni.com. Provide enough information to locate the account without publishing the child’s personal details. We can investigate, restrict or close the account, and take appropriate action regarding associated data.

2. What is strictly prohibited

2.1 Child sexual abuse and exploitation

Zero tolerance applies to:

• Child sexual abuse material (CSAM) and content that solicits, depicts, promotes, or facilitates child sexual exploitation and abuse (CSEA).
• Sexualised descriptions, role-play, or fictional and AI-generated content involving a minor.
• Links, instructions, requests, offers, or exchanges that help someone obtain abusive material.

2.2 Grooming and coercion

Do not cultivate contact with a minor for sexual purposes, request sexual content, arrange sexual contact, traffic a child, blackmail a child, or use gifts, money, secrecy, or threats to exploit them.

2.3 Endangerment and evasion

Do not expose a child’s location, school, contact details, or identifying information in a way that could endanger them. Do not help another person bypass these rules, reporting systems, or law-enforcement processes.

3. Prevention & detection

3.1 Product boundaries

The app uses prepared avatars rather than user-uploaded profile photos and does not provide user image or video uploads. Text, links, and private communications can still create risks and remain subject to these standards.

3.2 Text controls and reporting

Automated text controls, community reports, and human moderation support detection of prohibited behaviour. No text filter can identify every instance of grooming or exploitation. Report concerning context even when the text was not automatically blocked. See our filtering explanation.

3.3 Account protection

Users can report accounts and content and use blocking to limit unwanted contact. Moderators can restrict content or accounts while investigating credible safety concerns.

4. How to report a child-safety concern

4.1 In-app or email reporting

Use the report option on the relevant content or account, or contact destek@storymahzeni.com with Child safety concern in the subject. Tell us:

• The display name, content identifier, or location in the app.
• A short description of the concern and when it happened.
• Whether there appears to be an immediate risk, without adding unnecessary identifying information about a child.

4.2 Do not redistribute material

Do not download, forward, upload, or email suspected CSAM to us. Do not seek out more material, confront the person, or conduct your own investigation. Report where the issue can be found and follow directions from competent authorities.

4.3 Immediate danger

Contact local emergency services first if a child is at immediate risk. In Türkiye, call 112. Outside Türkiye, use the emergency number for your location. Our support inbox is not a live emergency response service.

5. Response & enforcement

5.1 Assessment

Child-safety concerns are treated as high priority. We review available context and may restrict access while assessing a credible risk. Our general aim to review reports within 24 hours does not guarantee resolution or replace urgent reporting to authorities.

5.2 Action

Where a violation is identified or a protective action is justified, we may:

• Remove or restrict the content and associated access.
• Suspend or permanently ban the account without a preliminary warning.
• Preserve relevant records when lawful and necessary for safety or an investigation.
• Report to, or cooperate with, competent authorities or child-protection organisations where required by applicable law.

5.3 No return through another account

A person removed for child exploitation may not re-enter the Service through a replacement account. Attempts to circumvent protective restrictions are prohibited and may result in further enforcement.

6. Report privacy, appeals & contact

6.1 Sensitive information

We handle reports as safety-related information and limit their use to relevant support, investigation, enforcement, and legal purposes. We do not disclose the reporting user’s identity to the reported user merely because a report was filed. Valid legal obligations may require disclosure.

6.2 Review requests

Good-faith concerns about an enforcement mistake can be sent to destek@storymahzeni.com. Do not resend illegal material with an appeal. Safety-related restrictions may remain in place during assessment.

6.3 Responsible contact

The StoryMahzeni support channel, destek@storymahzeni.com, receives child-safety concerns for the operator, Yusuf Yılmaz. For data handling, see the Privacy Policy. These standards also form part of our Terms of Use / EULA.